Support

Contact Us

For any questions, issues, or feedback — email us at:
hello@qaratasai.kz

We aim to respond within 1–2 business days.

Account & Access

How do I create an account?
Download the app, enter your phone number, and confirm the one-time password (OTP) sent via SMS.

I didn't receive my OTP.
Check that your phone number is entered correctly including the country code. Wait 60 seconds and request a new code. If the problem persists, contact us at hello@qaratasai.kz.

How do I delete my account and data?
Email hello@qaratasai.kz with the subject line "Delete my account" from the phone number associated with your account. We will process your request and confirm deletion.

Subscriptions & Billing

How do I manage or cancel my subscription?
Subscriptions are managed through the App Store. Go to Settings → [your name] → Subscriptions on your iPhone, find Chat Keñes, and cancel or change your plan there.

How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.

Using the App

Which languages are supported?
Chat Keñes fully supports Kazakh (kk) and Russian. You can switch languages at any time inside the app.

Are AI responses always accurate?
No. AI-generated responses can be inaccurate or incomplete. Do not rely on Chat Keñes for medical, legal, financial, or other professional advice.

Can I send images?
Yes. You can attach images to your messages and discuss them with the AI.

Privacy

For privacy-related questions or data requests, see our Privacy Policy or email hello@qaratasai.kz.

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